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@wardleymaps I think applying Goldratt might be appropriate here. If the goal of the system is revenue, then it makes sense to measure system-wide (global) throughput (through both B and A, together), but not local throughput efficiencies.Permalink On twitter.com
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@wardleymaps And since A literally CANNOT happen without B, I'd question whether revenue as a proxy for efficiency makes sense for local measurement.On twitter.com